Stay informed
Accurate and informative information during emergencies can be gained from:
- VicEmergency app or website for warnings and information.
- ABC or your local radio for emergency broadcasts.
- Local council for updates.
Avoid relying on unverified social media posts or rumours. VicEmergency and ABC local radio will have the most up to date and accurate information.
Follow official instructions
Warnings will be issued when an emergency is likely to impact your area.
Keep your mobile phone charged or ensure you have batteries for your radio.
In Victoria there are three levels of warning:
- Emergency Warning – you are in imminent danger and need to take action immediately.
- Warning – an emergency is developing near you and you need to take action now to protect yourself.
- Advice – an incident is occurring or has occurred in the area. Access information and monitor conditions.
Don't just rely on receiving a message
- You must still prepare and have an action plan ready even if you haven't received an official message.
- Keep staff and clients informed.
- If you live in an area that has a mobile 'black spot' it's important to have a landline phone – the landline phone should not be cordless because it won't work if you lose your electricity supply.
- If you receive a warning, act on its advice.
- If you don't understand the message, ask family, friends or neighbours for help.
- For help with English, call the Translating and Interpreting Service on free call number 131 450 – ask them to telephone the VicEmergency Hotline.
- Unless you urgently need emergency services (police, fire or ambulance) don't dial 000 for information.
Read a full list of official emergency contacts.
