If an emergency occurs that directly impacts your business, follow these steps:

Step 1: Activate your emergency management plan

Activate your emergency management plan and procedures to keep customers, staff and yourself safe and to protect your property.

If you don't have an emergency management plan, use the Immediate action checklist - First 24 hours (PDF 25.09 KB)PDF icon as a guide or refer to our emergency planning section.

If relevant, follow the advice given by emergency services agencies in terms of evacuations and access routes.

Step 2: Keep informed

Stay tuned to emergency broadcasters:

  • commercial radio
  • ABC Local Radio
  • SkyNews Television
  • A number of community stations.

Step 3: Assess the situation

  1. Continue to monitor the situation through contact with the relevant emergency service agency
  2. Find out what facilities in your area are operating or closed due to the crisis
  3. Decide if your business should close or remain open.

If an emergency occurs that directly impacts your business, follow these steps:

Step 1: Activate your emergency management plan

Activate your emergency management plan and procedures to keep customers, staff and yourself safe and to protect your property.

If you don't have an emergency management plan, use the Immediate action checklist - First 24 hours (PDF 25.09 KB)PDF icon as a guide or refer to our emergency planning section.

If relevant, follow the advice given by emergency services agencies in terms of evacuations and access routes.

Step 2: Keep informed

Stay tuned to emergency broadcasters:

  • commercial radio
  • ABC Local Radio
  • SkyNews Television
  • A number of community stations.

Step 6: Communicate with your customers and suppliers

  • Update clients directly in your care by talking to them personally about the crisis event, wherever possible
  • Contact clients who are expected to visit your business during the next few days to let them know if they can visit, especially if your business is not operational or access routes are closed.
  • Update your social media and website with a brief, factual statement about the status of the situation
  • Contact your suppliers to update them.

Find out more about how to:

Step 7: Be prepared to be contacted by the media

If the media contacts you, it is advised that you defer media enquiries to your Tourism Crisis Management Group (TCMG).

Alternatively, if you need to respond to the media, initiate your media protocols, including identifying key messages about the situation in consultation with your TCMG. Update these messages as the situation evolves.

If you are asked by the TCMG to talk to the media, it's useful to keep the following in mind:

  • Be factual and don't speculate
  • Be calm, reassuring and positive (try to avoid terms such as emergency and crisis)
  • Acknowledge the responsibility to visitors and community
  • Acknowledge the importance of visitor welfare (if appropriate)
  • If appropriate, empathise with the victims of the incident.

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