Urgent mental health support and assistance
The Wellbeing Hub is not a crisis support or referral service. There are many organisations ready to assist when someone needs urgent support.
If anyone’s life is in immediate danger, call emergency services on triple zero (000) or visit the closest hospital Emergency Department (both 24-hr services)
Telephone counselling services
Mental health support services are available in Victoria – 24 hours a day, 7 days a week.
Helplines are a great resource if you (or someone you know) struggle with mental health issues. These services can provide you with information, tools and advice.
| Service | Focus | Phone number / chat link |
|---|---|---|
| Lifeline | Australia-wide crisis support and suicide prevention service | 13 11 14 |
| Lifeline chat | Short-term support for people who are feeling overwhelmed or having difficulty coping. | lifeline.org.au/crisis-chat/ |
| SuicideLine | Support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. | 1300 651 251 |
| Suicide Call Back Service | For individuals, family or friends at risk of suicide, or have been affected by suicide, or supporting people who have been affected by suicide. | 1300 659 467 |
| Beyond Blue | Support and advice for people with depression, anxiety or other mental health issues. Beyond Blue can also help you find mental health services near you. | 1300 22 4636 |
| 1800RESPECT | Support for people impacted by domestic, family or sexual violence. | 1800 737 732 |
| 13YARN | An Aboriginal and Torres Strait Islander support line that offers crisis support 24 hours a day, 7 days a week. | 13 92 76 |
| MensLine | MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime. | 1300 78 99 78 |
| Kids Helpline | For young people (aged between five and 25) who need advice, counselling or just someone to talk to. | 1800 551 800 |
Translation and relay services
| Service | Focus | Phone number |
|---|---|---|
| Translating and Interpreting Service (TIS National) | Free translation support for people with English as a second language. | 13 14 50 |
| National Relay Service | Helps callers with hearing or speech difficulties to communicate by phone. | Voice relay number TTY number |
Talking to your doctor (GP) about mental health
Your GP is a good place to start for most questions about mental health. You can visit in person or use telehealth appointments via phone or video. Doctors can provide treatment or refer you to other mental health services. They can also help you make a mental health treatment plan. Having a plan lets you access sessions with a psychologist.
Free help and support is available to all Victorians of all ages. Support is also available for families, friends and carers of people who are experiencing mental health issues. Visit the: Mental Health and Wellbeing Hubs and Locals - Partners in Wellbeing.
Find out more about mental health services available through Medicare on the Services Australia website.