When providing a proof of identity with your application, please make sure to:
- include correct identification numbers
- type your name as it appears on the card or document
- enter dates correctly
- avoid typographical errors such as double spaces or wrong punctuation.
Please check your answers before submitting your details. An error may affect your proof of identity validation result.
If you receive fail or error messages when submitting your proof of identity check, your details are likely to be incorrectly entered. Check and correct your details before re-submitting.
If you receive repeated fail messages, call Business Victoria on 13 22 15 or email covid19programs@ecodev.vic.gov.au for further assistance.
How to include correct identification numbers
Please enter the number as it appears on your card or document without any spaces and with the correct number of digits or characters as outlined below.
Driver licence or learner permit number
The number of digits or characters varies according to the Australian state or jurisdiction the licence is registered. In Victoria, a driver licence usually consists of nine digits.
Medicare card
Enter all 10 digits on your Medicare card.
Australian passport
Enter the one or two alphabetical letters followed by seven digits.
Australian visa
Enter all 13 digits of your visa grant number.
How to include your name
Please enter your name as it appears on your card or document as described below.
Driver licence or learner permit
Enter given name and family name as they appear on the licence or permit. Do NOT include your middle name or initials.
Include hyphens, apostrophes, full stops, and spaces, as shown on the licence or permit.
Medicare card
Enter your name as it appears on your Medicare card, including any punctuation and middle initials.
Do NOT include others’ names listed on your Medicare card.
When prompted, please correctly indicate whether your name appears across one line or two on your card.
Australian passport
Enter your name as it appears on the identification page. Include middle name/s or initials in the ‘given name’ field (see Figures 1 & 2 below). Include hyphens, apostrophes, and spaces, if applicable.
Australian visa
Enter your name as it appears on the identification page. Include middle name/s or initials in the ‘given name’ field (see Figures 1 & 2 below). Include hyphens, apostrophes, and spaces, if applicable.
Figure 1 – How to enter middle initial for Australian Passport and Australian Visa
Figure 2 – How to enter middle name for Australian Passport and Australian Visa
Special naming conventions
Apostrophes
If your name has an apostrophe, use the standard apostrophe symbol (‘) and not the backtick or open quote character (`) (see Figure 3).
Do not copy and paste your name from another document. It may not contain the standard apostrophe symbol.
Figure 3 – A backtick character (`) will produce an error message. Use the standard apostrophe (‘).
Names that appear in the identity document on one line only
In some cases, your full name may be registered as a ‘family name’ only or a ‘given name’ only. Therefore, your name may be printed in only one field in your identity document. This is common for names ending with ‘Singh’ or ‘Kaur’.
Please follow the advice for each type of document below.
For driver licence or permit: Try the following combinations before seeking further assistance.
- Combination A: Split your name between the Given Name and Family Name fields.
- Combination B: Enter a hyphen in Given Name field. Enter your name as it is printed on the document in the Family Name field.
For Medicare card: Enter your name as it appears on the card.
For Australian passport: Your name can be entered in the following combinations. Try all combinations before seeking further assistance.
- Combination A: Split your name between the Given Name and Family Name fields.
- Combination B: Leave the Given Name field blank. Enter your name as it is printed on the document in the Family Name field.
For Australian visa: Your name can be entered in the following combinations. Try all combinations before seeking further assistance.
- Combination A: Split your name between the Given Name and Family Name fields.
- Combination B: Enter a hyphen in Given Name field. Enter your name as it is printed on the document in the Family Name field.
- Do not enter the same part of your name into both fields.
Single names
If you have a single name, follow the advice for each document type below.
For driver licence or permit: Enter a hyphen in Given Name field. Enter your name as it is printed on the document in the Family Name field.
For Medicare card: Enter your name as it appears on the card.
For Australian passport: Enter your name in the Family Name field. Leave the Given Name field blank.
For Australian visa: Enter a hyphen in Given Name field. Enter your name as it is printed on the document in the Family Name field.
How to enter dates correctly
Make sure you enter the date as it appears on your card or document and make sure your date of birth does not include the current year.
Medicare card
Note the colour of your card will mean a different expiry date format must be entered.
- Green Medicare card: MM/YYYY
- Blue or yellow Medicare card: DD/MM/YYYY
How to update your proof of identity if your validation result was unsuccessful
If your identity document check could not be validated, you will receive an email. Follow the step-by-step guide below to update and correct your details so your application can be processed.
Step One: Receiving email notification to update your details
Click and follow the ‘Grants Portal’ link to go to the Grants Portal and resubmit your application.
Step Two: Selecting your application on the Grants Hub
Select the application which matches the number quoted in the email.
Step Three: Follow the link through to your application
Step Four: Preview page
On the Preview page, select the ‘Proof of Identity’ tab on the left of the page.
Step Five: Update your Proof of Identity & Resubmit
On the ‘Proof of Identity’ tab you will be able to update the information of the ID type you selected (for example, Driver Licence) or choose a new ID type.
Once you have updated or corrected your details, select ‘Next Page’ to step through the rest of your application and resubmit.
Step Six: Resubmission
Review your application details on Preview page, then scroll down and click ‘Save and Submit’ to resubmit your updated application.
Final Step: Submission confirmation
Once you reach this “Submission Received” page, your application and corrected DVS Details have been submitted and received.
If you need further support, please call Business Victoria on 13 22 15 or email covid19programs@ecodev.vic.gov.au.