You can make a complaint about a Business Victoria business support program by:

• submitting a complaint form; or
• calling Business Victoria on 13 22 15.

If you require a translator, please let the operator know and they will call the Translating and Interpreting Service for you.

Complaints and feedback will be considered in relation to:

• the quality or timeliness of service provided by Business Victoria
• the advice or communication provided by Business Victoria
• adherence to the published program guidelines and processes

Once your complaint has been received by Business Victoria, it will be acknowledged within one working day and provided to the review team to be resolved.

The review team will:

• Examine the evidence related to the complaint in the context of the published program guidelines; and
• Determine if there are sufficient grounds to uphold the complaint, or any part of the complaint
• Confirm next steps and communicate the outcome to you via email or phone.

Your complaint will be resolved within 14 days unless further investigation is required. If further investigation is required, you may be contacted by phone or email asking for additional information.

You can call the Business Victoria hotline on 13 22 15 and quote your reference number.

There are a number of other review and complaint options that you can access.

Victorian Ombudsman
The Victorian Ombudsman can investigate complaints about a Victorian public organisation. You can contact the Victorian Ombudsman on 1800 806 314 from 9am to 5pm Monday–Friday, or lodge a complaint on their website.

Independent Broad-Based Anti-Corruption Commission
The Victorian Independent Broad-Based Anti-Corruption Commission (IBAC) investigates allegations of public sector corruption and police misconduct. You can contact IBAC on 1300 735 135 from 10am to 4pm Monday–Friday, or lodge a complaint on their website.

Office of the Victorian Information Commissioner
The Office of the Victorian Information Commissioner investigates complaints about failures to comply with the Information Privacy Principles. You can contact the Office on 1300 006 842 from 9am to 5pm Monday–Friday, or lodge a complaint on their website.