About the Partners in Wellbeing Helpline

Running a small business is an exciting and enjoyable experience, but it also comes with a unique set of challenges and responsibilities.

It is common for people to feel stress or concern about their business. Many people may not have someone to share their concerns with or would prefer not to discuss these issues with family members or friends.

The Partners in Wellbeing Helpline offers eligible sole traders, small business owners and their employees free and confidential support. You can speak with trained wellbeing coaches, financial counsellors and business advisers who understand your business and the unique pressures you face.

The program is jointly funded by the Australian and Victorian Governments under the Disaster Recovery Funding Arrangements for the Victorian Floods which commenced in October 2022 (AGRN 1037) (the “Victorian Floods”).

Eligibility Criteria

If your small business is located in one of 63  eligible Victorian local government areas, you qualify for support. For businesses outside the eligible local government areas, you may still be eligible for other assistance.  The Partners in Wellbeing intake teams will assist you in finding the appropriate support tailored to your needs .

If you are not eligible for this program, there are a range of wellbeing, financial counselling, business advisory and other services available here.

How to access this service

1. Call the helpline on 1300 375 330.

Helpline operating hours

Monday to Friday: 9am to 10pm*
Saturday to Sunday: 9am to 5pm*

*excluding public holidays.

Services are available in languages other than English.

2. Live Chat: send an enquiry or make a referral online through the Partners in Wellbeing website.

Live Chat operating hours

Monday to Friday: 9am to 5pm

Refer someone you know

If you would like to refer someone you know, you must first discuss this with them and have their consent to make the referral on their behalf.

We encourage referrals from people who identify as LGBTIQ+, culturally diverse, Aboriginal or Torres Strait Islander people, veterans and people experiencing homelessness.

Referral forms

To refer someone else, please use the below referral form for the service providing Partners in Wellbeing in your region:

Other wellbeing resources for businesses

Watch videos on wellbeing for small business owners on Financial Counselling Victoria's YouTube channel.