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  • Business information
    • Start a business
      • Become a business owner
      • Is your hobby a business?
      • Write a business plan
      • Develop a new product or service
      • Calculate your costs to start a business
      • Business structures
        • Choose the right business structure
        • Become a sole trader
        • Partnership
        • Company
        • Trust
        • Incorporated association
        • Incorporated Aboriginal corporation
        • Co-operative
        • Social enterprise
      • Licences and registrations
      • Choose and register your business name
      • Choose a location and set up premises
        • Research your location
        • Set up your premises
        • Buy a business premises
        • Lease a business premises
        • Understand lease agreements
        • Start a home-based business
        • Understand permits, zoning and approvals
      • Become an independent contractor
    • Buy a business
      • Assess a business before you buy it
      • Buy an existing business
      • Buy a franchise
    • Grow your business
      • Create opportunities to grow your business
      • Measure for success
      • Improve employee innovation
    • Exit your business
      • Increase your business value before selling
      • Find a buyer or successor for your business
      • Financial and legal preparation for selling a business
      • Dissolve a partnership
      • Steps to close a business
    • Finance
      • Set up your finances
        • Open a business bank account
        • Find an accountant
        • Find a bookkeeper
        • Choose business accounting software
        • Manage business finances
        • Find a lawyer
      • Develop good financial procedures
        • Align your finances to strategy
        • Prepare a profit and loss budget
        • Accounting and financial policies and procedures
        • Set up good record management systems
        • Calculate profit and loss
        • Set up a stock control process
        • Understand basic bookkeeping principles
        • Check the financial health of your business
        • Identify the warning signs your business is in trouble
      • Cash flow
        • Avoid cash flow problems and keep the money coming in
        • Improve your cash flow
        • Cash flow forecasting
        • Use working capital cycle to increase your cash
      • Pricing for profit
        • Calculate your breakeven point, margin and markup
        • Set prices for improved profit
        • Develop a pricing strategy
        • Develop discount strategies
      • Get paid on time
        • Write an invoice
        • Manage overdue payments and debt recovery
      • Raise capital
        • Sources of finance
        • Plan successful crowdfunding and crowd-sourced funding
        • Apply for a business loan
        • Refinance your business loan
        • Deal with your bank and loan default
      • Manage suppliers
        • Negotiate payment terms with suppliers
        • Find suppliers and maintain supplier relationships
      • Financial calendar
        • Regular financial tasks
        • January financial improvement tasks
        • February financial improvement tasks
        • March financial improvement tasks
        • April financial improvement tasks
        • May financial planning calendar
        • June financial planning calendar
        • July financial planning calendar
        • August financial planning calendar
        • September financial planning calendar
        • October financial planning calendar
        • November financial planning calendar
        • December financial planning calendar
    • Marketing & sales
      • Increasing sales through marketing
        • Do market research
        • Marketing strategies and tactics
        • Write a marketing plan
        • Brand your business for a competitive edge
        • Advertise your business
        • Identify your customers
        • Define and know your customer
        • Keep customers with customer service excellence
        • Where to find statistics
        • Benchmark your business
      • Write a content marketing plan
      • Use email marketing
      • Social media
        • Use social media for business
        • Manage social media
        • Measure your social media results
        • Generate business leads with social media
      • Refunds & payment
      • Selling to government
        • Understand Victorian government contracts
        • Find government quotes and tenders
        • Tips for winning government contracts
        • Find government contacts
        • Complete a government tender response
    • eCommerce
      • Develop a digital strategy
      • Choose the right hardware and software
      • Build a website
        • Choose and register a domain name
        • Know what to ask your web developer
        • Make your website a success
      • Build a blog
      • Website analytics
        • Measure your website analytics
        • Do keyword research
        • Improve your SEO
      • Find your customers online
      • Sell from a business website
      • How to sell in online marketplaces
    • Staff & human resources
      • Employment types and hiring options
      • Staff recruitment
        • Hire staff for the first time
        • Employ staff
        • Workforce planning
        • Write job descriptions and ads
        • Conduct interviews and choose staff
        • Write a contractual letter of offer
        • Staff induction and probationary review
      • Employer responsibilities
        • Employee payroll tax and PAYG
        • Employee pay rates and conditions
        • Superannuation payments for new employees
        • Employ casual workers
        • Set up flexible work arrangements
        • Equal opportunity for employers
        • Keep good staff records
        • Make your business OHS ready
      • Staff leave
        • Employee entitlements to public holidays
        • Parental leave policies and staff support
        • How to manage sick, personal and carer's leave
        • Manage staff annual leave and leave loading
      • Long service leave Victoria
        • Long service leave – an overview
        • Calculate long service leave
        • How is long service leave calculated?
        • How long service leave can be taken
        • Long service leave: continuous employment
        • Long service leave: change of employer
        • Long service leave: employment termination
        • Portable long service leave
        • Long service leave: penalties for breaches
        • Long Service Leave Act 2018 FAQs
        • Long Service Leave Small Business Information Service
      • Long service leave in languages other than English
        • Risposte veloci riguardo il Long Service Leave (congedo di lunga durata) nel Victoria
        • Γρήγορες απαντήσεις για την Άδεια Μακράς Υπηρεσίας της Βικτώρια
        • 維多利亞州長期服務假快速答疑
        • Một số câu trả lời ngắn gọn về Nghỉ Phép Thâm Niên tại Tiểu bang Victoria
        • Victoria’daki Kıdem İzniyle ilgili sorularınızın cevapları
      • Staff management
        • Train and develop staff
        • Review staff performance
        • Engage staff and reduce turnover
        • Manage role changes in your business
        • Create a desirable workplace
        • Communication skills for managers
      • Employing children
        • Child employment – an overview
        • Child Employment Small Business Information Service
        • Apply for a child employment permit: entertainment (including advertising)
        • Apply for a child employment permit: industries other than entertainment
        • Child employment laws and requirements
        • Victorian Working with Children Check
        • Checklist: supporting documents
        • Keep proper records of child employment
      • Ending employment
        • How to deal with redundancy and retrenchment
        • Dismiss staff properly
        • Jobs Victoria Workers in Transition
    • Protect your business
      • Risk management
        • Evaluate business risk
        • Prepare a risk management plan
        • Disaster resilience for business
        • Responding after a crisis
      • Handle disputes
        • Retail lease and commercial disputes
        • Solve customer complaints
      • Stay within the law
      • Protect your business name or idea
      • Find the right insurance
      • Manage cyber security in your business
      • IT policies and procedures
      • Deal with illness
        • Steps to deal with an illness
        • Get a temporary caretaker
        • Make business decisions when critically ill
        • Work with a critical illness
        • Care for a business owner with a critical illness
      • Deal with bushfires
        • Plan and prepare for bushfires
        • Bushfire recovery
      • Mental health in business
    • Sustainability
      • Managing energy costs
      • Cut energy costs
      • Reduce use
      • Environmental audit
      • Creating a green building
      • Design sustainable products
      • Design sustainable fashion
      • Sustainability in graphic and web design
    • Tourism industry resources
      • Tourism industry information
        • Value of Victoria's tourism industry
        • Tourism business support
        • Tourism career support
        • Industry partners
        • Regional tourism organisations and representatives
        • Industry crisis resources
        • The Tourism, Events and Visitor Economy Branch
        • Tourism Victoria Annual Reports
      • Starting a tourism business
        • Is a tourism business for you?
        • Starting a tourist attraction
        • Starting a touring business
        • Starting an accommodation business
        • Business development queries
      • Marketing your tourism business
        • Planning and positioning
        • Advertising and brochures
        • Pricing
        • Digital marketing
        • Packaging, wholesaling and commissions
      • Tourism crisis management guide
        • Assess risks
          • Don't risk it
          • Potential crisis events
          • Preparing your business for bushfire
          • Managing risk
        • Plan
          • Plan for the unexpected
          • Crisis essentials checklist
          • Business continuity plan
          • Prepare your finances
          • Finance in a crisis
          • Protect your investments
          • Emergency planning
          • Decide when to act
          • Evacuation procedures
          • Booking cancellations
          • Stay informed during a crisis
          • Communicating in a crisis
        • Prepare
        • Respond
          • Immediate actions checklist
          • First 24 hours
          • Days 2 to 14
          • Protect your bookings
          • Assess your finances
          • Prepare a cash flow budget
          • Look after yourself
          • Work with your region
        • Recover
          • Recovering from a crisis
          • Taking stock
          • Making tough decisions
          • Restoring your operations
          • Developing a recovery plan
          • Recovery marketing and communications
          • Steps for effective marketing
          • Recovery marketing ideas
          • Managing stress
          • Resources for support and advice
      • Tourism accreditation and ratings
      • Government and philanthropic grants
      • Green your tourism business
        • Why green your business?
        • Get started greening your tourism business
        • Promoting your green credentials
        • Marketing your green credentials
        • Validating your green credentials
        • Funding and rebates
        • Support programs
      • Accessible tourism
      • Tourist and Services Signing
      • Tourism industry research
        • Victoria's Tourism, Events and Visitor Economy research overview
        • International research
        • Domestic and regional research
        • Regional visitation
        • Economic significance
        • Tourist accommodation
        • Research organisations
        • Other tourism research and insights
    • Aboriginal business support
      • Celebrating success
      • Aboriginal business grants and loans
      • Victorian Aboriginal business directory
    • Transport & forestry
      • Factsheet: Contracting in transport and forestry
      • Owner drivers
        • Information for owner drivers
        • Owner driver rates and costs schedules
        • Tip truck owner drivers
      • Forestry contractors
        • Information for forestry contractors
        • Forestry contractor rates and costs schedules
      • Hirers in transport and forestry
      • Freight brokers in transport and forestry
      • Owner Drivers and Forestry Contractors Act 2005
      • Resolving disputes in transport and forestry
      • Unconscionable conduct in transport and forestry
      • Using written contracts in transport and forestry
    • Public holidays
      • Operating on a public holiday
      • Victorian public holidays 2025
      • Victorian public holidays 2024
      • Victorian public holidays 2023
      • Victorian public holidays 2022
      • Victorian public holidays 2021
      • Victorian public holidays 2020
      • Victorian public holidays 2019
      • Victorian public holidays 2018
      • Victorian non-metropolitan public holidays 2021
      • Victorian non-metropolitan public holidays 2020
      • Victorian non-metropolitan public holidays 2019
      • Victorian non-metropolitan public holidays 2018
      • Public holidays in languages other than English
        • العطل الرسمية وساعات عمل المتاجر
        • ဗစ်တိုးရီးယားအတွက်ပြည်သူ့အားလပ်ရက်
        • 公眾假期及商店營業時間
        • Državni praznici u Victoriji
        • Δημόσιες αργίες και ωράριο λειτουργίας καταστημάτων
        • Hari libur umum dan jam buka toko
        • Giorni festivi e apertura dei negozi
        • 祝祭日と営業時間
        • 년 빅토리아 주 공휴일
        • Државни празници и работно време на продавниците
        • Vaganzi Pubbliċi
        • تعطیلات عمومی ویکتوریا
        • Dni wolne od pracy i godziny otwarcia sklepów
        • Государственные праздники и время работы магазинов
        • Викторијски државни празници
        • රජයේ ප්‍රසිද්ධ නිවාඩු දින සහ සාප්පු වෙළද හෝරාවන්
        • Fasaxyada dadweynaha iyo Saacadaha ganacsiga dukaamada
        • Feriados públicos y horario de atención comercial
        • Mga pampublikong piyestaopisyal at oras ng pangangalakal ng tindahan
        • விக்டோரியன் பொது விடுமுறைகள்
        • วันหยุดราชการและวันจำกัดการค้า
        • Resmi tatil günleri ve alışveriş saatleri
        • Các ngày nghỉ lễ và thời gian mở cửa của các cửa hàng kinh doanh
    • Daylight saving
    • COVID-19 business information
  • Tools & templates
    • Australian Business Licence and Information Service (ABLIS)
    • Choose the right business structure step-by-step guide
    • Cost of unscheduled leave calculator
    • Long service leave calculator
    • Pay overtime or employ new staff calculator
    • Staff productivity calculator
    • Staff turnover calculator
    • Working from home safety and wellbeing checklist
    • Writing a business plan guide
    • One-page action plan template
    • Chart of accounts example
    • Cash flow forecasting template
    • Financial policies and procedures manual template
    • Friendly reminder email template
    • Overdue email template
    • Final notice email template
    • Follow-up contact script
    • Letter of demand template
    • New customer engagement letter template
    • Financial statements template
    • Workforce action plan template
    • Workforce information template
    • Simple job description template
    • Detailed job description template
    • Job ad for print example
    • Job ad for online example
    • Selection criteria template
    • Job interview template
    • Reference check template
    • Letter of offer template
    • HR policies and procedures manual template
    • One-month probationary period review guide
    • Three-month probationary period review guide
    • Performance and development agreement plan template
    • Professional development plan template
    • Exit interview template
    • Staff details form template
    • Critical information list template
    • Risk register and treatment plan template
    • Crisis planning template and checklists
    • Rent relief letter of request template
    • Leading your business during disasters checklist
    • Disaster resilience for business toolkit
    • Marketing plan template
    • Content marketing plan template
    • Design brief template
    • Marketing action plan template
    • IT policies and procedures manual template
    • Privacy policy template
    • COVIDSafe Plan
  • Grants & programs
    • 2020 Bushfire Emergency Response Grant to Assist Indigenous corporations
    • Advancing Victorian Manufacturing
    • Agriculture Energy Investment Plan
      • On-Farm Energy Assessment
      • On-Farm Energy Tier 1 Grants
      • On-Farm Energy Tier 2 Grants
    • Alpine Resorts Support Program
      • Alpine Resorts Support Program — Stream 2 FAQs
    • Business Recovery Advisory Service
    • Business Support Package
      • Business recovery and resilience mentoring
        • التوجيه والإرشاد بشأن إستعادة المصالح التجارية عافيتها وصلابتها
        • آموزش بهبود و مقاومت تجارت
        • هدایت و حمایت برای بهبود و بازسازی کسب و کار
        • Payo para makabangon at makabawi sa negosyo
        • व्यवसाय बहाली और लचीलापन सलाह
        • ការណែនាំពីការស្តារ និងការងើបឡើងវិញនៃអាជីវកម្ម
        • 사업 복구 및 회복 관련 멘토링
        • Советувања за закрепнување и издржливост на бизниси
        • ਕਾਰੋਬਾਰ ਨੂੰ ਸਹੀ ਹਾਲਤ ਵਿੱਚ ਵਾਪਸ ਲਿਆਉਣ ਅਤੇ ਲਚਕਦਾਰਤਾ ਲਈ ਸਲਾਹ
        • 关于业务恢复与复原力的辅导
        • ව්‍යාපාර නැවත යථා තත්වයට පත්කිරීම සහ අපහසු තත්වයෙන් මිදීමට උපදෙස් දීම
        • தொழில் மீள்துவக்கம் மற்றும் மீள்திறன் வழிகாட்டல்
        • வணிக மீட்சி மற்றும் மீள்திறன் வழிகாட்டல்
        • 關於業務恢復與復原力的輔導
        • İşlerin düzelmesi ve dayanıklılık danışmanlığı
        • Cố vấn về phục hồi thương nghiệp và khả năng phục hồi
      • Business Support Fund — Expansion
        • Business Support Fund - Expansion FAQs
      • CBD Small Hospitality Grant
        • CBD Small Hospitality Grant FAQs
      • Hospitality Business Grant Program
        • Hospitality Business Grant Program FAQs
      • Regional Tourism Accommodation Support Program
        • Regional Tourism Accommodation Support Program FAQs
      • St John Ambulance Mental Health and Crisis Support Training
      • Wellbeing and Mental Health Support for Victorian Small Businesses
        • دعم الرفاهية ودعم الصحة النفسية للأعمال التجارية الصغيرة في ولاية فيكتوريا
        • حمایت از رفاه و سلامت روانی برای تجارتهای کوچک ویکتوریا
        • Rëër apieth ku Kuɔɔny de Pial de Nhom tënë Tajiir Thii/Koor ke kɔc ke Victoria
        • پشتیبانی از سلامتی و بهداشت روان برای کسب و کارهای کوچک ویکتوریا
        • Suporta sa Kabutihan at Kalusugang Pangkaisipan para sa Maliliit na Negosyo sa Victoria
        • विक्टोरिया के लघु व्यापारों के लिए कल्याण और मानसिक स्वास्थ्य समर्थन
        • 빅토리아주의 소규모 사업체들을 위한 웰빙 및 정신 건강 지원
        • Поддршка за добросостојба и ментално здравје за викториските мали бизниси
        • ਵਿਕਟੋਰੀਆ ਦੇ ਛੋਟੇ ਕਾਰੋਬਾਰਾਂ ਵਾਸਤੇ ਭਲਾਈ ਅਤੇ ਮਾਨਸਿਕ ਸਿਹਤ ਸਹਾਇਤਾ
        • 面向维多利亚州小企业主的身心健康支持
        • වික්ටෝරියා ප්‍රාන්තයේ කුඩා ව්‍යාපාර සඳහා සුබසාධන සහ මානසික සෞඛ්‍යය උපකාර
        • விக்டோரிய மாநில சிறு வர்த்தகர்களுக்கான பொதுநல மற்றும் மனநல ஆதரவுதவி
        • 為維多利亞州小型企業提供的身心健康援助
        • Victoria Küçük İşletmelerine Yönelik Esenlik ve Ruh Sağlığı Desteği
        • Giúp đỡ về An sinh và Sức khỏe Tâm thần cho doanh nghiệp nhỏ ở Victoria
    • Business Resilience Package
      • Small Business Digital Adaptation Program
        • Welcome to the Small Business Digital Adaptation Program
        • Small Business Digital Adaptation Program workshops, training and resources
        • Product supplier EOI for Small Business Digital Adaptation Program
        • برنامج التكيّف الرقمي للمصالح التجارية الصغيرة
        • लघु व्यवसाय डिजिटल अनुकूलन कार्यक्रम
        • ਛੋਟੇ ਕਾਰੋਬਾਰਾਂ ਲਈ ਡਿਜ਼ਿਟਲ ਨੂੰ ਅਪਨਾਉਣ ਦਾ ਪ੍ਰੋਗਰਾਮ
        • Barnaamijka La Qabsiga Digital
        • 小企业数码适配计划
        • 小型企業數碼適應計劃
        • Chương trình Thích nghi Kỹ thuật số cho các Doanh nghiệp Nhỏ
      • Grants for Business Chambers and Trader Groups
      • Licensed Hospitality Venue Fund
        • Licensed Hospitality Venue Fund — $3000 Circuit Breaker Action Payment FAQs
      • Outdoor Eating and Entertainment Package Business Grants
        • Outdoor Eating and Entertainment Package Equipment — Suppliers Register
      • Sole Trader Support Fund
      • Melbourne City Recovery Fund
      • Third round of the Business Support Fund
        • How to view and update your ANZSIC Classification
    • Circuit Breaker Action Business Support Package
      • Business Costs Assistance Program
        • Business Costs Assistance Program FAQs
        • Business Costs Assistance Program — How to view and update your ANZSIC Classification
        • Business Costs Assistance Program — list of eligible ANZSIC classes
      • Victorian Accommodation Support Program
        • Thank you
        • Victorian Accommodation Support Program FAQs
    • COVIDSafe Deep Cleaning Rebate
      • COVIDSafe Deep Cleaning Rebate FAQs
    • Commercial Landlord Hardship Fund
      • Commercial Landlord Hardship Fund FAQs
    • Commercial Landlord Hardship Fund Round 2
      • Commercial Landlord Hardship Fund Round 2 FAQs
      • Calculator: Commercial Landlord Hardship Fund Round 2
      • Commercial Landlord Hardship Fund Round 2 — Arabic
      • Commercial Landlord Hardship Fund Round 2 - Hindi
      • Commercial Landlord Hardship Fund Round 2 — Punjabi
      • Commercial Landlord Hardship Fund Round 2 — Simplified Chinese
      • Commercial Landlord Hardship Fund Round 2 - Somali
      • Commercial Landlord Hardship Fund Round 2 - Traditional Chinese
      • Commercial Landlord Hardship Fund Round 2 — Vietnamese
    • East and Central Gippsland Drought Small Business Support
    • First Peoples’ COVID-19 Business Support Fund
    • Farming and Community Group Drought Funding
    • Forestry Business Transition Vouchers (FBTV)
    • Future Industries
      • New Energy Technologies
    • Global Gateway Program
    • Global Discovery Exchange
    • The new Hamer Scholarships Program
    • International Student Welfare Program
    • Jobs Victoria
    • Latrobe Valley Supply Chain Transition Program
      • Supply Chain Company
    • Night-time Economy Business Support Initiative
      • Night-time Economy Business Support Initiative FAQs
    • Partners in Wellbeing Helpline
    • Regional Manufacturing Clusters
    • Small Business Bus
    • Small Business Bushfire Recovery Grants Victoria
    • Small Business Bushfire Support Grant
    • Small Business Regulation Review, Visitor Economy — Innovative New Ventures
    • Small-Scale and Craft Program
    • Small-Scale and Craft Program Stream One: Round Two
    • Solar Homes Small Business Mentoring Packages
    • Technology Adoption and Innovation Program
      • Technology Adoption and Innovation Program FAQs
    • The Victoria-Israel Science Innovation and Technology Scheme (VISITS)
      • Victoria-Israel Trade Missions (VISTRADE)
      • Victoria-Israel Science and Technology Research and Development Fund (VISTECH)
    • Victoria-Jiangsu Program for Technology and Innovation R&D - VIC-JS TECH
    • Victoria's On-Farm Internet of Things (IoT) Trial
    • Second round of Victoria's On-Farm Internet of Things (IoT) Trial
    • Victorian Bushfires Concessional Loans
    • Victorian Forestry Plan, Gippsland Plantations Investment Program
    • Young Farmers Scholarship Program
  • Workshops & mentoring
  • About us
    • International Chamber House
    • Small Business Regulation Review
    • Retail Shopping Strips Forum
    • Supporting small businesses in dairy communities
  • News & updates
    • Victoria records highest small business growth in Australia
    • Small Business Transformation Grants and Support Services for Melbourne’s CBD
    • Local Jobs First information sessions for suppliers
    • Labour Hire Licensing Scheme comes into effect 29 April
    • Finalists announced for 2019 Manufacturing Hall of Fame
    • New Portable Long Service Scheme for community services, contract cleaning and security businesses
    • $250 million Victorian Business Growth Fund established
    • Supporting local councils in becoming small business friendly
    • New energy rights to protect Victorian consumers
    • MyVictoria wins Good Design Award
    • Victorian tourism hits new milestone
    • Red tape reforms to cut construction business costs
    • New certainty on retail leases for business owners
    • Bushfire Recovery Victoria to guide rebuilding and recovery
    • Business & Sport for Bushfire Recovery to support tourism businesses
    • Federal Government announces small business bushfire recovery support
    • Giving small businesses a say on equal pay
    • Victorian Government announces Business Support Fund
    • Victorian Government announces free online learning platform to help businesses upskill and emerge stronger
    • JobKeeper extended to March 2021 to give businesses a 'lifeline' to recovery
    • Victorian Government continues rollout of support initiatives for business owners and sole traders
    • Small businesses to benefit from default offer extension to embedded networks
    • Big boost in financial support to help businesses adjust to COVID Normal
    • Help for sole traders, hospitality businesses and local councils on the Roadmap to Recovery
    • Victorian Government commits to fairer payment terms for SME suppliers
    • Free contact tracing QR codes now available for Victorian businesses
    • Changes make insolvency processes simpler for small businesses
    • Staged return to work resumes with updates to capacity limits and mask-wearing
    • Mental health and wellbeing support for salon, pub and retail workers
    • Victoria to return to COVIDSafe Summer with some changes to restrictions
    • New support package announced for businesses affected by 5-day circuit-breaker
    • Small Business Bus is back to support local business owners for 2021
    • Solar rebates for small businesses announced
    • Live music venues, fitness and offices to benefit from further easing of COVIDSafe restrictions
    • Horsham, Yarriambiack and Hindmarsh latest councils to pledge support for small businesses
    • Victoria takes steps towards workplace gender equality in Australian-first
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